Blog Posts Tagged as sales agent

This is the Beacon Payments blog. Learn about the credit card processing and the merchant services industry. Hear about the successes of our outside sales people whose job it is to sell merchant services and sell credit card processing programs.

Shut up and listen.

Published 07/20/2018

It sounds rude when you say it to someone but I promise that in this case it is good advice.  If you follow it you WILL increase your success in sales.

I have a question for you.  What is EVERYBODY’S favorite subject? 

THEMSELVES! 

Unless they are the single most selfless person on the planet people like to talk about themselves more than any other subject.  It’s not that they care more about themselves than other people it’s just that it’s the one subject they know more about than anyone else. 

So let me ask you another question.  If you know that people love talking about themselves so much then why does your typical sales person walk in the door and not talk about the business owner???  If you want that business owner to work with you they need to like you.  in order for that to happen you better express some interest in their favorite subject.  While you’re at it you should get them talking about what is probably their second favorite subject:  THEIR BUSINESS.

The point I am trying to make is this.  A good sales person knows when to shut up and listen.  You have 2 ears and 1 mouth.  You are 66% ear so you should be listening 66% of the time.  Don’t walk in to a prospective client’s place of business and start spouting off about what you can do and all of the wonderful products you sell.  You should walk in there and have a conversation about the business and the business owner.  Ask them questions.  Get to know them.  Get them to talk about their favorite subject and they will be your best friend.  You will learn a lot about them  and their business and maybe you’ll find a problem that needs solving.  ( See our blog post from the other day about solving problems)  THEN you can start talking about yourself and how you can help them.   Until that time just shut up and listen. 

How to sell like a consultant and stop being a salesperson.

Published 07/18/2018

We often hear the following from new sales people:  “This job is too hard.  I went in to my first 10 doors and everybody told me to get out!”  This leads us to ask them the inevitable question:  “what did you say when you walked in the door?”  9 times out of 10 the new sales person was guilty of what we like to call the show up and throw up.  Gross name I know  - but it perfectly describes their sales technique.  They walked in to the business and practically assaulted the poor business owner with every bit of information they had about our product.  It sounds a little something like this ” Hi – I’m ____ and I can save you money on your merchant services because I work for a great company and we have lower rates and yada yada yada…..”  Unless the business owner that very day was asking themselves how to find a new merchant provider then the sales rep is NEVER going to sign up a new client with this approach.  So what is the right way to do things?

CREATE A PROBLEM AND THEN OFFER A SOLUTION.  You need to remember that you are not a sales person .  You are a consultant and your job is to solve a problem that the business has.  Before you get to problem solving  though you need to introduce yourself – have a conversation with the business owner -  BUT – during this time you need to be on the lookout to see if you can figure out what their problem is.  You need to discover the problem yourself – bring it up to them – and then offer your services as a solution.  Here are some common examples:

  1. You see an old outdated terminal.  Bring this to the owners attention.  Make them understand that they NEED to accept EMV cards to be compliant with Visa and MasterCard regulations.  Explain that you can get them set up with new equipment AND save them money in the process. 
  2. You see a $10 minimum for CC transactions sign.  Ask them why they do this ? is it because they pay too much in transaction fees?
  3. You see a “No American Express” sign.  Let the owner  know that we can get them set up to accept Amex at rates similar to Visa and MasterCard.  The days of paying more for American Express are gone.
  4. The business does not have a pin pad.  Teach them the benefits of a pin pad and how much it can knock off of their monthly bill.

These are just a few examples of looking for the problem that the business owner may have.  Once you discover their problem  you really need to go after that issue and talk about it as much as possible.  You are bringing that problem to the front of their minds so you can help them fix it.  This is what a consultant does.  They fix problems.  This should be the approach that EVERY sales person takes when they hit the field.  Try it and you will see much better results than what the old show up and throw up brings…always remember – nobody likes throwing up – especially when a sales person does it. 

Stop Cold Calling and start making more sales!

Published 01/18/2017

The majority of the sales people at our company work outside in door to door sales.  This is hands down one of the hardest ways you can build a book of business in any industry.  It is time consuming, exhausting, and the negativity that comes with being told "no" many times daily can lead a person to look for a new career.  BUT  - there is a better way to sell.

If you are a rookie in sales I'm going to give you some bad news right now - you WILL need to start off with a lot cold calling in order to build up a pipeline - but you won't have to forever. So - what is the magic plan to grow your business and sell more deals than anyone else in your company.  Its all about scheduling.

Traditionally sales people have been taught that they need to leave their office and go grind.  Spend 8 hours walking door to door.  Hit every door and every floor.  Talk to everyone.  This is not the answer though - working hard is not always enough to make someone successful  - you need to work smart as well.

You need to set up your day so part of it is spent cold calling (This part will get smaller and smaller as you grow your database of potential clients), part of it is spent at appointments, and part of it is spent on referrals.  This is what a typical day should look like for any outside sales person.

1.  8AM - 10AM Spend the morning reaching out to potential customers that you have not had a chance to sit down with yet via the phone.  You have spent time collecting their information  - most likely cold calling and pulling their business card or just their name and when the best time is to contact them.  Now you are going to reach out to them to try to set up an appointment to sit down with them.  A typical script would be: " I was in the other day to speak to you about X.  I helped some of your neighbors with X and I would like to come in and speak with you for 5 minutes on Tuesday at 3pm."  Then handle any rejections or rebuttals that come your way.  Always offer them a time when you are going to be near them - NEVER ask them what time is good.  They will always say they have no time.  You are going to suggest either 11 am or 3pm.  Hit those calls for 2 hours and start setting as many appointments as you can.

2.  11AM  You are going to have your first of 2 daily appointments at this time.  Hit the area before and after in any spare time you have to do some cold calling/collecting of information so you can reach out to people the next day during you phone session.

3.  1PM.  The middle of the day - lunch - a great time to sit down with an existing client and ask for referrals. Bring them something to eat  - and most importantly - ask for referrals!  The most important part of your day will be getting those referrals and then calling them to set up a meeting.  Nothing is more powerful than calling someone up and saying that their friend told you to call.  People will give you their attention twice as often on a referral than they will on a cold call.  Once you have enough clients you should be constantly going to these lunch meetings and working on referrals.  Just to be clear - his does not mean asking who they know - ask for a very specific type of person or business that you are trying to work with. For example: "I am looking to work with people in the medical field, who is your doctor or dentist, and can I reach out to them"

4.  3PM  This will be your second appointment of the day.  Spend time cold calling around this appointment and information gathering.

5.  5PM.  Get out of the field.  Go home and wrap up your day and start organizing and preparing for the next day.  In sales your day does not truly end at 5pm.   You should spend time after the "work" day getting ready for the next day.  This is what makes the difference between someone earning $80,000 a year and someone earning $500,000 a year.

If you follow this simple plan you will effectively cut your time cold calling down from 8 hours a day to maybe 2-3 hours max. There will be days where you wont even be doing any.  You will eventually hit a point where almost all of your business will be coming from appointments and referrals.  Stick to this schedule and keep track of your daily activity and sales will be much less stressful, you will be happier, and you will make a ton more money.

 If you are looking to start a lucrative career and earn a six figure income please let us know!